Start of Day Procedures
The entire office relies upon the front desk to have a comfortable, clean, and working office ready for business. The following list is a guideline that should be followed so that an orderly day will be the rule and not the exception.
Opening Procedures
- Unlock front and back doors
- Turn on all computers
- Turn on air compressor
- Turn on all x-ray machines and developers
- Turn on reception room television
- Turn on all DVD players
- Turn on accessory devices (i.e. space heater, fan)
- Open blinds
In addition:
- Public and office areas are tidy and neat
- All chairs are straight and dusted
- Magazines are straightened, old magazines are moved to the operatory holders
- Displays are neat, dusted, and all brochures and business cards are stocked
- Front desk is neat and is free of clutter
- Children’s area is neat and orderly
- Vacuum public and office areas as needed
- Hallway, reception, staff, consultation, and office areas should be spotless
- Vacuuming in the morning allows the evening staff to leave the office on time
Start of Day Procedures
- Check answering machine
- Return patient calls immediately
- Print daysheet report for prior business day
- Prepare daily deposit for prior business day
- Copy daysheet and place in Dr. Kim's mailbox