Answering Machine Scripts

 The answering machine is a necessary backup for the front desk in times when the phone cannot be answered.  Outgoing messages must be updated promptly, and incoming messages need to be checked and returned immediately.  For people who hear it, the answering machine represents who we are.  When you record the following messages, keep in mind that they are scripts.  If you add anything, please stay true to the spirit of the script, since they have been well thought out and address specific issues that callers may face.  Speak in an even tone, not too close to the microphone, and call the answering line to hear the message from another line.  Always remember to smile before and while you speak.

Main Message

“Greetings and thank you for calling Modern Dentistry.  We cannot come to the phone right now.  Be sure to leave a message, and your call will be returned as soon as possible.  For more information regarding our practice, please visit: yorkvilledentist.com.  Have a great day!”

Alternate Message

“Thank you for calling Modern Dentistry.  We are out of the office.  Be sure to leave a message, and your call will be returned as soon as possible.  If this is an emergency, please call [Dr. Kim’s cell phone].  For more information regarding our practice, please visit: yorkvilledentist.com.”

Directions

“We are located at 1789 Marketview Drive in Yorkville, on Route 47.  Just look for the 'dentist' sign in front of Menard's.  If you need more detailed instructions, please visit yorkvilledentist.com, or leave a message, and we'll call you with more specific directions.”