Bill Collection Procedures

No business can survive without collecting payment for its products and services.  Every effort must be made to collect payment at the time of service.  The following instructions will serve as a guideline for taking payment from patients.

 

Emergency Patients - Uninsured

- Prior to the patient's appointment, notify them of the need to pay for an emergency examination, an x-ray (if applicable), and any treatment that may be necessary to solve the problem, at the time of service.

- Notify patients that average treatment fees are about $200, payable by cash, check, or credit card.

- When they check out, let them know the total fee for the services they received.

- "Will you be paying by cash, check, or credit card?"

Emergency Patients - Insured

- Prior to the patient's appointment, notify them of the need to pay their estimated copay portion for an emergency examination, an x-ray (if applicable), and any treatment that may be necessary to solve the problem, at the time of service.

- Notify patients that average treatment fees are about $200, with approximately $100 payable by cash, check, or credit card.

- When they check out, let them know the total fee for the services they received.

- If all of the insurance information was correctly entered, the computer will estimate their payment.

- At least $100 must be requested for all new insured emergency patients.

- "Will you be paying by cash, check, or credit card?"

 

Regular Patients - Uninsured

- Prior to the patient's appointment, notify them of the estimated cost of treatment for their appointment.

- When they check out, let them know the total fee for the services they received.

- The computer will calculate their total payment due for the day.

- "Will you be paying by cash, check or credit card?"

 

Regular Patients - Insured

- Prior to the patient's appointment, notify them of the estimated copay for the treatment they will receive.

- When they check out, let them know the total fee for the services they received.

- The computer will estimate their total payment due for the day.

- "Will you be paying by cash, check or credit card?"

 

CareCredit or Unicorn Account Holders

- Minimum charges must be made.  Please call the customer service representative if you have any questions.

- These patients are usually pre-charged for their entire treatment.

 

Overdue and Nonpaying Accounts

- These accounts are to be turned over immediately to the patient care coordinator for referral to collections.